Beautifully made. Swiftly delivered - on us.
We offer complimentary standard shipping on every purchase. No codes, no catches.
Free standard shipping: on all orders
Dispatch: fast processing
Delivery time: within 7 days of order confirmation
Tracking: every parcel is trackable
Support: real people, quick replies
Order & Dispatch
Once your order is placed, our team carefully prepares it for shipment. You’ll receive a dispatch email with a tracking link the moment it’s on the way.
Delivery Window
Standard delivery arrives within 7 days (often sooner). If your address is considered remote or during peak periods, delivery can take a touch longer; your tracking page will always show the latest ETA.
Tracking & Updates
Your tracking link shows real-time scans from our carrier. If you need help rerouting or updating delivery instructions after dispatch, contact us; we’ll coordinate with the courier.
Customs & Duties (if applicable)
International orders may be subject to local duties/taxes. These are determined by your country’s customs and are payable by the recipient.
Undeliverable or Missed Deliveries
If a parcel is returned to us due to an incomplete address or repeated delivery attempts, we’ll reach out to arrange a reshipment.
Why this structure: Premium brands emphasise clear dispatch windows, global capability, and full tracking; e.g., Bellroy lists worldwide shipping, dispatch in ~1–2 business days, and variable transit times by service/destination; Harber London highlights free worldwide shipping and a generous returns stance.
Considered purchases, effortless returns.
If it’s not quite right, we’ll fix it. You can request a return within 7 days of delivery.
Return request window: 7 days from delivery
Condition: unused, in original packaging
Refund speed: processed within 7 days of receiving your return
Return shipping: on us for faulty/damaged items; otherwise customer-arranged
Exchanges: welcome, subject to stock
Request – Email us with your order number within 7 days of delivery.
Prepare – Keep items unused, with all original packaging and inserts
Send – Use the return instructions we provide. Once received and inspected, your refund is processed within 7 days back to the original payment method.
Prefer a different colour or item? We’re happy to arrange an exchange if stock is available. We’ll confirm any price differences before shipping the replacement.
If your item arrives damaged or develops a fault, contact us right away with photos. We’ll take care of a replacement, repair, or refund as appropriate; and cover the return shipping.
Personalised/monogrammed items
Gift cards
Items not in resaleable condition (used, marked, or missing packaging)
